Shipping policy

Shipping Policy

Thank you for shopping at PureRoot Organics. We are dedicated to delivering our premium products to you in the most efficient and secure manner. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 3 Days. Orders are not processed, shipped, or delivered on weekends or public holidays.

If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or phone.

2. Shipping Methods & Delivery Timeframes

We partner with trusted courier services to ensure your package arrives safely. The estimated delivery time depends on your location and the shipping method selected at checkout:

  • Standard Shipping: 3-5 Days

  • Express Shipping (if available): 2 Days

Please note that delivery timelines are estimates and commence from the date of shipping, rather than the date of order.

3. Shipping Costs

Shipping charges for your order will be calculated and displayed clearly at checkout.

  • Standard Shipping: 250 Rs

  • Express Shipping: 500 Rs

4. Tracking Information

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will become active within 24 Hours of dispatch. You can monitor your package’s journey directly through our courier partner’s website tracking portal.

5. Delivery Issues and Delays

While we do our best to ensure timely delivery, occasional delays can happen due to weather conditions, transit disruptions, or peak holiday seasons.

  • Incorrect Addresses: We are not responsible for shipments that are misdelivered or returned due to an incorrect or incomplete address provided during checkout. Please double-check your delivery details carefully.

  • Damaged Packages: If you receive your order damaged, please contact our customer support team immediately with your order number and photographs of the damaged packaging/product so we can resolve the issue for you right away.

6. International Shipping

We currently Do Not ship internationally.

(If applicable): International shipments are subject to the customs policies of the destination country, which may cause additional delays beyond our original estimates. Please note that the recipient is responsible for any import duties, taxes, or local customs clearance fees incurred upon arrival.

7. Contact Us

If you have any questions about the status of your shipment or need to modify order details before dispatch, please reach out to us at pureroot.store@gmail.com